Who we are

Our website address is: https://xihelm.com.

We are: Xihelm Ltd, Lytchett House, 13 Freeland Park Wareham Road, Lytchett Matravers, Poole, England, BH16 6FA, United Kingdom

What personal data we collect and why we collect it

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Submission of a contact form
  • Emailing us
  • Applying for a job or open position

We use the information that you have given us in order to

  • Respond to your communication or job application

We may share this information with our information providers including Workable, CharlieHR and Google.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting dpo@xihelm.com at any time
  • We have a contractual obligation.
  • We have a legal obligation

How we store your personal information

We store your information in our secure web databases in the USA, United Kingdom and Ireland.

Further services we store information include Google, Workable and CharlieHR globally.

We keep job applications for 1 year, emails for 5 years, and other information for the minimum of as required by law or 5 years.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at dpo@xihelm.com or our postal address above if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at dpo@xihelm.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
United Kingdom

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk